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Management and Leadership.
Link: http://www.dothesums.co.uk/blog
One of the strands of the origin of this site, is the difference between business management and business leadership.
In our efforts to raise the level of professionalism for the housebuying general public we have been careful to follow good business practice.
Generally, management is about doing things right; leadership is about doing the right things.
Managing is about organising, planning, controlling, communicating and co-ordinating activities and making incremental improvements, so that the customer's needs are satisfied. Often it is a day by day effort to do things better, so that an improved product/service can be delivered to the customer.
Leadership on the other hand has a different timescale. It is about looking further ahead to determine the direction of the business, developing the culture and defining the values of the business. [These are largely people-centred activities and are far from the notion of 'scientific mangement'].
Dothesums.co.uk has elements of both of these.
Doing housebuying calculations is about getting things technically right, e.g. incorporating inflation into the figures.
But overwhelmingly, it is about doing the right things, e.g. forecasting future values.
It is possible to modify details of the first part once a property has been bought, but it is very difficult to change the second, because location is fixed at the time of purchase.
In providing our reports we both manage and lead with the content, so that the best interests of our customers are served, as they make their house buying decisions.